Contact Us

We're here to help. Contact your financial professional with any questions you have about your plan.

Schedule an in-person or virtual appointment online 
Our team of local financial professionals is available to review your account and answer any questions about saving and planning for retirement.

Click here to schedule an appointment at a time and location convenient for you.

Customer Service:

Our Customer Service team is available to assist you Monday to Friday, 7:00 a.m. to 9:00 p.m. Eastern Standard Time (EST). 
at 1-800-584-6001. 

Our Self Service Features are also available to provide account inquiry and transaction capabilities:

Our team of local representatives is available to review your account and answer any questions about saving and planning for retirement.

Click here to schedule an appointment at a time and location convenient for you.

Voya Regional Offices

Columbus Office
Voya Financial Advisors, Inc. 
545 Metro Place South, Suite 100  
Dublin, OH  43017
800-862-2487 / 614-431-5000

Cleveland Office

Voya Financial Advisors, Inc.
6450 Rockside Woods Blvd - South, Suite 100
Independence, OH 44131
800-552-2181 / 216-447-3790

Cincinnati/Dayton/Toledo Office

Voya Financial Advisors, Inc.
10100 Innovation Way, Suite 120
Miamisburg, OH 45342
800-451-4702 / 937-353-5462

Following is a chart of our local financial professionals and their contact information. You may also schedule a review by accessing our online scheduler.

Name*                

Phone               

Email           

Ed Bacher, III *

614-431-5016

eddbacher@voyafa.com

Jim Browning *

614-431-5072

james.browning@voyafa.com

Nick DiSalle *

614-431-5083

nick.disalle@voyafa.com

Ken Dunlap *

614-431-5042

ken.dunlap@voyafa.com

Joe Frederick *

614-431-5031

joseph.frederick@voyafa.com

Christopher Hogan *

614-431-5057

christopher.hogan@voyafa.com

Glenn Lewis *

614-431-5046

glenn.lewis@voyafa.com

Barnett McGowan *

614-431-5010

gbarnett.mcgowan@voyafa.com

Ed Mobley *

614-431-5045

edward.mobley@voyafa.com

Harold Morley *

614-431-5036

harold.morley@voyafa.com

David Rankin *

614-431-5055

david.rankin@voyafa.com

John Roesch *

614-431-5056

john.roesch@voyafa.com

Karl Rubin *

614-431-5079

karl.rubin@voyafa.com

Randy Sharp *

614-431-5040

randy.sharp@voyafa.com

David Sheppard *

614-431-5025

david.sheppard@voyafa.com

Jim Siders *

614-431-5015

jim.siders@voyafa.com

Dale VanValkenburg *

614-431-5052

d.vanvalkenburg@voyafa.com

Sam Walsh *

614-431-5008

swalsh@voyafa.com

*Investment adviser representative and registered representative of, and securities and investment advisory services offered through Voya Financial Advisors, Inc. (member SIPC).

Mutual funds under a custodial or trust account agreement are intended as long-term investments designed for retirement purposes. Money distributed from a 403(b) plan and 401(a) plan will be taxed as ordinary income in the year the money is distributed. Account values fluctuate with market conditions, and when surrendered the principal may be worth more or less than the original amount invested. A group fixed annuity is an insurance contract designed for investing for retirement purposes. The guarantee of the fixed account is based on the claims-paying ability of the issuing insurance company. Although it is possible to have guaranteed income for life with a fixed annuity, there is no assurance that this income will keep up with inflation. Early withdrawals, if taken prior to age 59½ will be subject to the IRS 10% premature distribution penalty tax, unless an exception applies. An annuity does not provide any additional tax deferral benefit; tax deferral is provided by the plan. Annuities may be subject to additional fees and expenses to which other tax-qualified funding vehicles may not be subject. However, an annuity does offer other features and benefits, such as lifetime income payments and death benefits, which may be valuable to you. 

For 403(b) fixed or variable annuities, employee deferrals (including earnings) may generally be distributed only upon your: attainment of age 59½, severance from employment, death, disability, or hardship. Note: Hardship withdrawals are limited to employee deferrals made after 12/31/88. Exceptions to the distribution rules: No Internal Revenue Code withdrawal restrictions apply to ‘88 cash value (employee deferrals (including earnings) as of 12/31/88) and employer contributions (including earnings). However, employer contributions made to an annuity contract issued after December 31, 2008 may not be paid or made available before a distributable event occurs. Such amounts may be distributed to a participant or if applicable, the beneficiary: upon the participant’s severance from employment or upon the occurrence of an event, such as after a fixed number of years, the attainment of a stated age, or disability. 

For 403(b) custodial accounts, employee deferrals and employer contributions (including earnings) may only be distributed upon your: attainment of age 59½, severance from employment, death, disability, or hardship. Note: hardship withdrawals are limited to: employee deferrals and ‘88 cash value (earnings on employee deferrals and employer contributions (including earnings) as of 12/31/88).

Email your inquiries, comments, or suggestions to ParticipantService@voya.com

Insurance products, annuities and retirement plan funding issued by (third party administrative services may also be provided by) Voya Retirement Insurance and Annuity Company (“VRIAC”), Windsor, CT. VRIAC is solely responsible for its own financial condition and contractual obligations. Plan administrative services provided by VRIAC or Voya Institutional Plan Services LLC (“VIPS”). VIPS does not engage in the sale or solicitation of securities. All companies are members of the Voya® family of companies.  Securities distributed by Voya Financial Partners LLC (member SIPC) or third parties with which it has a selling agreement. Custodial account agreements or trust agreements are provided by Voya Institutional
Trust Company. All products and services may not be available in all states.