Contact Us

We're here to help. Contact your representative with any questions you have about your plan.

Ohio ARP Hotline:

Customer Service:

Our Customer Service team is available to assist you Monday to Friday, 7:00 a.m. to 9:00 p.m. Eastern Standard Time (EST). 
at 1-800-584-6001. 

Our Self Service Features are also available to provide account inquiry and transaction capabilities:

Our toll-free phone system provides you with access to account information 24 hours a day. This feature is password protected and allows you to check balances and execute certain transactions. You can reach our automated phone system at 1-800-262-3862.

Voya Regional Offices

Columbus Office
Voya Financial Advisors, Inc.
7965 North High St., Suite 150
Columbus, OH 43234
800-862-4287 / 614-431-5000

Cleveland Office

Voya Financial Advisors, Inc.
6450 Rockside Woods Blvd - South, Suite 100
Independence, OH 44131
800-552-2181 / 216-447-3790

Cincinnati/Dayton/Toledo Office

Voya Financial Advisors, Inc.
10100 Innovation Way, Suite 120
Miamisburg, OH 45342
800-451-4702 / 937-353-5462

Following is a chart of our representatives*:




Ed Bacher, III


Jim Browning


Nick DiSalle


Ken Dunlap


Joe Frederick


Christopher Hogan


Glenn Lewis


Barnett McGowan


Ed Mobley


Harold Morley


David Rankin


John Roesch


Karl Rubin


Randy Sharp


David Sheppard


Jim Siders


Dale VanValkenburg


Sam Walsh


* Registered Representatives of and securities offered through Voya Financial Advisors, Inc., member SIPC.

Variable annuities are intended as long-term investments designed for retirement purposes. Early withdrawals from a 403(b) plan will be subject to an IRC 10% premature distribution penalty tax, if taken prior to age 591⁄2. The 10% IRC premature distribution penalty tax on early withdrawals doesn't apply to amounts contributed to 457(b) plans or amounts rolled into those plans from other 457 plans. Money taken from the annuity will be taxed as ordinary income in the year the money is distributed. Account values fluctuate with market conditions, and when surrendered the principal may be worth more or less than its original amount invested. An annuity does not provide any additional tax deferral benefit, as tax deferral is provided by the plan. Annuities may be subject to additional fees and expenses to which other tax-qualified funding vehicles may not be subject. However, an annuity does provide other features and benefits, such as lifetime income payments and death benefits, which may be valuable to you.

For 403(b)(1) fixed or variable annuities, employee deferrals (including earnings) may generally be distributed only upon your: attainment of age 59½, severance from employment, death, disability, or hardship. Note: Hardship withdrawals are limited to employee deferrals made after 12/31/88. Exceptions to the distribution rules: No Internal Revenue Code withdrawal restrictions apply to '88 cash value (employee deferrals (including earnings) as of 12/31/88) and employer contributions (including earnings). However, employer contributions made to an annuity contract issued after December 31, 2008 may not be paid or made available before a distributable event occurs. Such amounts may be distributed to a participant or if applicable, the beneficiary: upon the participant's severance from employment or upon the occurrence of an event, such as after a fixed number of years, the attainment of a stated age, or disability. 

Email your inquiries, comments, or suggestions to

Insurance products, annuities and retirement plan funding issued by (third party administrative services may also be provided by) Voya Retirement Insurance and Annuity Company, One Orange Way, Windsor, CT 06095-4774. Securities are distributed by Voya Financial Partners LLC (member SIPC). All companies are members of the Voya ® family of companies. Securities may also be distributed through other broker-dealers with which Voya has selling agreements. Insurance obligations are the responsibility of each individual company. Products and services may not be available in all states.