Contact Us

Contact Us

We're here to help. Contact your financial professional with any questions you have about your plan.

Schedule an in-person or virtual appointment online 
Our team of local financial professionals is available to review your account and answer any questions about saving and planning for retirement.

Following is a chart of our local financial professionals and their contact information. You may also schedule a review by accessing our online scheduler. If you don’t see your representative listed, please contact 614-431-5000 to be directed.

Name Phone Email
Jim Browning * 614-431-5072 james.browning@voyafa.com
Christopher Cox* 614-431-5066 christopher.cox@voyafa.com
Nick DiSalle * 614-431-5083 nick.disalle@voyafa.com
Ken Dunlap * 614-431-5083 ken.dunlap@voyafa.com
Joe Frederick * 614-431-5031 joseph.frederick@voyafa.com
Christopher Hogan * 614-431-5057 christopher.hogan@voyafa.com
Glenn Lewis * 614-431-5046 glenn.lewis@voyafa.com
Barnett McGowan * 614-431-5010 gbarnett.mcgowan@voyafa.com
Harold Morley * 614-431-5036 harold.morley@voyafa.com
David Rankin * 614-431-5055 david.rankin@voyafa.com
John Roesch * 614-431-5056 john.roesch@voyafa.com
Karl Rubin * 614-431-5079 karl.rubin@voyafa.com
Randy Sharp * 614-431-5040 randy.sharp@voyafa.com
David Sheppard * 614-431-5025 david.sheppard@voyafa.com
Jim Siders * 614-431-5015 jim.siders@voyafa.com
Dale VanValkenburg* 614-431-5052 d.vanvalkenburg@voyafa.com
Sam Walsh* 614-431-5008 swalsh@voyafa.com

 

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Customer Service:

Our Customer Service team is available to assist you Monday to Friday, 7:00 a.m. to 9:00 p.m. Eastern Standard Time (EST). 
at 1-800-584-6001. 

Our Self Service Features are also available to provide account inquiry and transaction capabilities:

Voya Regional Offices

Columbus Office
Voya Financial Advisors, Inc. 
545 Metro Place South, Suite 100  
Dublin, OH  43017
800-862-2487 / 614-431-5000

Cleveland Office

Voya Financial Advisors, Inc.
6450 Rockside Woods Blvd - South, Suite 100
Independence, OH 44131
216-447-3790

Cincinnati/Dayton/Toledo Office

Voya Financial Advisors, Inc.
10100 Innovation Way, Suite 120
Miamisburg, OH 45342
800-451-4702 / 937-353-5462

*Investment adviser representative and registered representative of, and securities and investment advisory services offered through Voya Financial Advisors, Inc. (member SIPC).

You should consider the investment objectives, risks, and charges and expenses of the variable product and its underlying fund options as well as mutual funds offered through a retirement plan before investing. The prospectuses/ prospectus summaries containing this and other information can be obtained by contacting your local representative. Please read the information carefully before investing. 

Variable annuities and mutual funds offered under a retirement plan are long-term investments designed for retirement purposes. If withdrawals are taken prior to age 59 ½, an IRS 10% premature distribution penalty tax will apply, unless an IRS exception applies. Money taken from the plan will be taxed as ordinary income in the year the money is distributed. Account values fluctuate with market conditions, and when surrendered the principal may be worth more or less than its original amount invested. An annuity does not provide any additional tax deferral benefit, as tax deferral is provided by the plan. Annuities may be subject to additional fees and expenses to which other tax-qualified funding vehicles may not be subject. However, an annuity does provide other features and benefits, such as lifetime income payments and death benefits, which may be valuable to you.

For 403(b)(1) fixed or variable annuities, employee deferrals (including earnings) may generally be distributed only upon your: attainment of age 59½, severance from employment, death, disability, or hardship. Note: Hardship withdrawals are limited to employee deferrals made after 12/31/88. Exceptions to the distribution rules: No Internal Revenue Code withdrawal restrictions apply to '88 cash value (employee deferrals (including earnings) as of 12/31/88) and employer contributions (including earnings). However, employer contributions made to an annuity contract issued after December 31, 2008 may not be paid or made available before a distributable event occurs. Such amounts may be distributed to a participant or if applicable, the beneficiary: upon the participant's severance from employment or upon the occurrence of an event, such as after a fixed number of years, the attainment of a stated age, or disability. For 403(b)(7) custodial accounts, employee deferrals and employer contributions (including earnings) may only be distributed upon your: attainment of age 59½, severance from employment, death, disability, or hardship. Note: hardship withdrawals are limited to: employee deferrals and '88 cash value (earnings on employee deferrals and employer contributions (including earnings) as of 12/31/88).